500 Internal Server Error during install

coreymon77

Hi,
We're currently trying to install Vanilla on our site so that we can switch over from phpBB. I originally had the PDO problem, but I have seemingly gotten around that using the PHPPDO solution found here on these forums.

Now, however, whenever I run the installation process after putting in the information, it always dumps me to a 500 Internal Server Error, saying "The server encountered an internal error or misconfiguration and was unable to complete your request." and "Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request."

I know there are threads about this here already, but the solutions there haven't fixed it for me.

PHP version is 5.3.6
MySQL version is 5.0.92

Thanks in advance for any help you can give us. We really want to use Vanilla.

luc

500 is a web server issue.
So it's surent related to its configuration.

Tim

Look in your apache server's error_log logfile for the specific error.

coreymon77

umm, how do I do that? Kinda new with this stuff. Can I get to that through cPanel?

I've been looking for the proper error log and haven't been able to find it anywhere. I'm not running the server myself, by the way, it's a hosting site.

hyphy

Most likely due to FollowSymLinks being off.

Add the following to your .htaccess file in Vanilla's root folder and report back!

Options +FollowSymlinks
RewriteEngine on

coreymon77

nope, I still get the 500 error after adding that to Vanilla's .htaccess file, hyphy.

luc

As you don't have the logs or the configuration, there's not much that can be done by us.
I'd say contact your host.