My Forum is Down - Please Help!

I have noticed that my forum has been down for over 3 days now, http://motherwellyouthvoice.co.uk/vanilla/ it says Bonk something funky happened. Please bear with us whilst we iron out the kinks. I would appreciate some support as I cannot even access the admin panel.

sahotataran

if u are using vanilla >= 2.0.18 Put

$Configuration['Garden']['Debug'] = TRUE; 

and if its < 2.0.18 put

$Configuration['Garden']['Errors']['MasterView'] = 'deverror.master.php';

in your config.php file

this will give more details about the error only then it can be sorted out. you need to put these lines through ur FTP client

whu606

On your webserver, add this line to the config.php file:

$Configuration['Garden']['Errors']['MasterView'] = 'deverror.master.php';

then try to access your forum. You should get the full details of the error, rather than the bonk page, and that will give you some idea of where the problem lies.

Damn your fast, @sahotataran...

bonk

Whats my webserver? is that who the company i use to run my site through? sorry I dont know the technical stuff

sahotataran

well its going to be hard for me to explain and even more hard for u to understand if u dont know the technical stuff. m not trying to be rude or anything but - i dont know where to start from because even if u knew a little about it like ftp and webserver and anything we could have tried to solve your problem as soon as possible - all we need is for u to put the code i had given above into the config and rest would have been our job - m sorry i find myself helpless to help u right now

whu606

bonk - you need to be able to access the files on your host's site - the company you run your site through.

You ( or someone) must have done that to get vanilla started.

If you can't get that far, you need to get hold of someone who can.

bonk

Right I am with Knet hosting and I downloaded the Vanilla forums from softalicious on the cpanel so it'll be in those settings then? and sorry bout this guys and thanks for support

whu606

bonk

that's right.

In Cpanel, go through FIle Manger and locate your vanilla/conf folder, and edit the config.php file as suggested.

bonk

ok thanks i'll try that :)

sahotataran

cool now u r on right track buddy. let us know as soon as u have made the change to your config.php. :)

bonk

Right guys sorry about this but i managed to get it up but what part do i change??

whu606

I suspect it can go anywhere in there, but for neatness, add this line:

$Configuration['Garden']['Errors']['MasterView'] = 'deverror.master.php';

In the Garden$Configuration section.

sahotataran

@bonk just add the line $Configuration['Garden']['Errors']['MasterView'] = 'deverror.master.php';

anywhere in there. and never again share your config.php here - you are sharing ur database username and password. remove it - the database details as soon as possible.

bonk

sorry guys didnt relise that all shared i'll remove it just now ... ooops and thanks

bonk

right thats me put it in and saved it :) what next please :)

sahotataran

your page http://motherwellyouthvoice.co.uk/vanilla/ should have been displaying the error out there but it still shows me the same BONK. - can you try clearing your cache in /cache/ folder?

UnderDog

Ok. I'm going to close this thread.

Read what's said above.

I will post it here, just to make you read it once more:

if u are using vanilla >= 2.0.18 Put

$Configuration['Garden']['Debug'] = TRUE; 

and if its < 2.0.18 put

$Configuration['Garden']['Errors']['MasterView'] = 'deverror.master.php';

in your config.php file

this will give more details about the error only then it can be sorted out. you need to put these lines through ur FTP client