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Apply for Membership - User Experience (UX) issues

rprrpr
edited March 2012 in Feedback

Just some quick feedback regarding the moderated sign-up option 'Apply for Membership'. From a usability/user experience perspective, the default message is very confusing:

Your application will be reviewed by an administrator. You will be notified by email if your application is approved.

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You need to confirm your email address. Click here to resend the confirmation email.

The message doesn't state that an confirmation email has already been sent to the applicant, and the last line even suggests that this is something the applicant still needs to do (why suggest they resend at this stage in the process?).

Many of my users have found this confusing and I've had to rewrite the default messages to something more user-friendly. Something along the lines "You have been sent an email asking that you confirm ... etc"

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