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Support for Vanilla Forums Cloud product

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"Notify me when people comment on my discussions" doesn't work

edited March 2012 in Questions

I'm running a moderately busy support forum (lastest release version of Vanilla).

I get consistent reports from my users that the "Notify me when people comment on my discussions." does not work. They do not get notifications for followup posts.

At least some other e-mail notifications do work - private messages, for example. I haven't been able to figure out if anyone at all gets notifications, or if it just some of my users.

I've tried both the host native email program, as well as using gmail's smtp.

Any clues? Other settings that need to be in effect? (e.g., from the main admin panel)

This is a very frustrating problem as my users would really like to know when their question has been answered!

Thanks.

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